Shipping & Exchange Policy
Welcome to Tanmay Clothing Company (accessible at https://tanmayclothing.com). We are committed to delivering premium quality suiting and shirting fabrics to your doorstep with complete transparency.
Please read our Shipping & Exchange Policy carefully before placing an order.
1. Order Processing & Dispatch
All orders are thoroughly inspected and packaged to ensure the highest fabric quality.
Orders are typically processed and dispatched within 1 to 2 business days (excluding Sundays and national holidays) after payment confirmation.
Once dispatched, you will receive a tracking link via Email/SMS/WhatsApp to monitor your shipment.
2. Delivery Timelines & Shipping Charges
Standard Delivery Time: Orders are usually delivered within 3 to 7 business days depending on your location across India.
Shipping Charges: Standard shipping rates (or free shipping promotions, if applicable) are clearly displayed at checkout before completing the payment.
In rare cases of unforeseen logistics delays, natural disruptions, or remote serviceable areas, delivery may take slightly longer. Our team will keep you informed.
3. Exchange Policy
We take great pride in our suiting and fabric collections. We offer exchanges under the following conditions:
Eligibility Window: You may request an exchange within 7 days of delivery.
Eligible Scenarios:
If you received a damaged, defective, or incorrect fabric/design from what was ordered.
If the product received has a visible manufacturing defect.
Conditions for Exchange:
The fabric must be uncut, unwashed, unaltered, and unused.
All original tags, labels, foldings, and packaging must be intact.
Cut fabrics or tailored pieces are strictly non-exchangeable.
4. How to Request an Exchange
To initiate an exchange:
Contact our support team within 7 days of receiving your parcel.
Email us at support@tanmayclothing.com (या अपना आधिकारिक ईमेल डालें) or WhatsApp us at +91 XXXXXXXXXX (अपना नंबर डालें).
Provide your Order ID, along with clear photos or a short video showing the issue/defect and original packaging.
Once verified and approved, our team will arrange a reverse pickup (where serviceable) or provide instructions to courier the item back.
Upon receiving and inspecting the returned item at our warehouse, your replacement fabric will be dispatched within 2 to 3 business days.
5. Returns & Cancellations
Order Cancellation: Orders can be cancelled before they are dispatched. Once an order is cut/packed and handed over to courier partners, cancellations cannot be processed.
Refunds: If an exchange is not possible due to out-of-stock inventory, a full refund will be initiated back to your original payment method (bank account/UPI/card) within 5 to 7 business days.
6. Customer Support
For any questions, tracking queries, or assistance regarding shipping and exchanges, feel free to reach out to us:
Business Name: Tanmay Clothing Company
Email: support@tanmayclothing.com (यहाँ अपना ईमेल डालें)
Phone / WhatsApp: +91 9414115477 (यहाँ अपना नंबर डालें)
Address: Bhilwara, Rajasthan, India
Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM
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