Cancellation and Refund Policy
At Tanmay Clothing Company, we take pride in delivering the highest quality suiting and trouser fabrics. Please read our policy regarding order cancellations and refunds below.
1. Order Cancellation:
• Orders can be cancelled within 12 hours of placement or before the fabric has been cut/dispatched, whichever is earlier.
• To request a cancellation, please email info@tanmayclothing.com or contact +91 9414115477 with your Order ID.
• Once the fabric has been measured, cut from the roll, or dispatched, orders cannot be cancelled.
2. Returns & Replacements:
Since fabrics are cut to customized lengths as per customer requirements, we accept returns or replacements ONLY in the following cases:
• Damaged or defective fabric received (e.g., weaving defects, tears, severe stains).
• Incorrect fabric, color, or wrong length delivered.
To claim a replacement or return, you must notify us within 3 days of delivery with clear opening photos/videos of the package and defects.
3. Refund Process:
• Once the returned fabric is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed automatically to your original payment method (bank account / credit card / UPI) via Razorpay within 5 to 7 working days.
4. Contact for Support:
For any return or refund assistance, contact us at info@tanmayclothing.com or call +91 9414115477.